At appleshop24 shop, we aim to provide you with the best shopping experience, and that includes making sure your orders are delivered safely and promptly. Please take a moment to review our shipping policy below.
1. **Order Processing Time**
– All orders are processed within 2-5 business days.
– Once your order is processed, you will receive a confirmation email with a tracking number.
– Please note that we do not ship on weekends or public holidays.
2. **Shipping Times & Costs**
Shipping times vary depending on your location and the products you order. Below are estimated delivery times:
– **United States**: 7-15 business days
– **Canada**: 10-20 business days
– **United Kingdom**: 7-15 business days
– **Australia**: 10-20 business days
– **Rest of the World**: 15-30 business days
Please note these are only estimates and may vary due to unforeseen circumstances such as customs delays or public holidays.
3. **Shipping Costs**
– **Standard Shipping**: Free on all orders above $[minimum order amount]!
– Orders below $[minimum order amount] will incur a standard shipping fee of $[shipping fee].
– For certain regions, we may offer express shipping at an additional cost. Please check at checkout for any available options.
4. **Tracking Information**
– Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
– You can use this number to track your package through our website or the carrier’s tracking portal.
5. **Multiple Shipments**
Since we work with multiple suppliers, your items may arrive in separate packages. Don’t worry, each package will have its own tracking information, and the remaining items will follow shortly.
6. **Delayed or Lost Shipments**
While we strive to ensure timely delivery, shipping times may vary due to factors outside of our control (such as customs processing times or postal delays). If your order hasn’t arrived within the estimated delivery window, please contact our customer support team at [your email address] for assistance.
7. **Customs, Duties & Taxes**
– International orders may be subject to customs duties or import taxes. These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.
– We recommend contacting your local customs office for more information on potential fees.
8. **Address Errors**
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers. If you realize there is an error in your shipping address, please contact us within 24 hours of placing your order.
9. **Shipping Restrictions**
Currently, we do not ship to P.O. Boxes or military addresses (APO/FPO)
10. **Order Not Received**
If your tracking information shows that your package has been delivered, but you have not received it, please contact the shipping carrier for further investigation. If you are unable to resolve the issue, contact our customer support team, and we’ll do our best to assist you.
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**Contact Us**
If you have any questions or concerns about your order, please reach out to our customer service team at shop@appleshop24.com , and we’ll be happy to assist you.